Purchaser must retain the original sales receipt and register Pure Hydration counter-top/under-counter units within 30 days of purchase. Register Online or by mailing in the card that was included with the purchase.
We are confident in the quality and craftsmanship of our water ionizers and we proudly offer a LIFETIME warranty for manufacturer defects on all Pure Hydration water ionizers. Warranty is only valid for the original purchaser and for Pure Hydration units sold directly by Cosan/USA® or an authorized dealer of Cosan/USA®.
Repair work can only be performed through the Cosan/USA® repair center located in Ormond Beach, Florida or an authorized repair center. Please thoroughly read the owner’s manual before attempting to use your ionizer.
Customer must contact Cosan/USA® Customer Service and provide proof of purchase within the product warranty time period. We will repair or replace and return the product, without charge within a reasonable period of time, subject to the conditions in the above paragraphs, if examination discloses any part to be defective in workmanship or material. If we are unable to repair the product, we will provide a replacement unit, at the company’s discretion and cost.
Customers outside the USA take full responsibility for any shipping costs to and from repair center for warranty work and for any duties or customs fees incurred.
Warranties are voided if a product is purchased through unauthorized channels; this includes websites that are not authorized to use Cosan/USA® trademarked names, images and logos. To confirm warranty coverage prior to purchasing a product, contact Cosan/USA® at 386-673-2964 with the serial number located on the back of the unit.
EXCEPT AS PROVIDED HEREIN, WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND. ALL OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ARE HEREBY EXPRESSLY DISCLAIMED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
WE SHALL NOT IN ANY CASE BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF EXPRESSED OR IMPLIED WARRANTIES, CONDITIONS, GUARANTEES OR REPRESENTATIONS, BREACH OF CONTRACT, NEGLIGENCE OR ANY OTHER LEGAL THEORY. Such excluded damages include, but are not limited to, loss of profits or revenue, and loss of the use of the products. The limited lifetime warranty covers all defective parts on all ionizer models for the life of the purifier. The life of the water ionizer is calculated as described above. If you experience a problem with your water ionizer during the first 60 days and it was purchased from Cosan/USA, we cover ground shipping each way.
We are very proud to offer a maximum repair cost guarantee of $125.00 for all Cosan/USA® ionizers, which means that you will never be charged more than the cost of new filters after the full coverage portion of the lifetime warranty has expired. Owners are responsible for labor and freight charges but replacement parts remain free for the life of the ionizer as long as the problem is due to a manufacturing defect. We also offer lifetime FREE parts on all models where the customer is responsible for shipping charges to and from Cosan/USA®.
There are no express warranties except as listed above. The warrantor is not responsible for incidental or consequential damage or damages arising out of the use of any, unauthorized attachment. All express and implied warranties, including the warranties of merchantability and fitness for particular purpose, are limited to the applicable warranty period.
This Warranty service is available by contacting Cosan/USA® or one of its authorized dealers. Customer must acquire a Return Authorization Number (RAN) and print a return receipt to include with the ionizer before shipping. You must include the Return Instructions Form (RIF) with the ionizer to insure return shipping to the correct mailing address.
Please never send in your ionizer for warranty or service without including the printed Return Authorization Form with RAN number and Return Instruction Form (RIF) inside the box (customer service will email this form to you or you can download from www.cosanusa.net). Contact: 1-386-673-2964 or email firstname.lastname@example.org for assistance.
Mail Products To: Cosan/USA
1230 N. US Hwy. 1, Ste. 20
Ormond Beach, Florida
All Cosan/USA® products are built to last. Housings, hoses and fittings are covered by our lifetime warranty.
Neither Cosan/USA, a USA corporation nor any manufacturer of Cosan/USA® products makes any warranty as to damages caused by water leaks of any kind. Cosan/USA® will not be responsible for any damages caused by leaking water for any reason. This includes work done by Cosan/USA® employees or hired contractors.
Always check the water pressure of your home and assure it does not exceed national plumbing code of 45 PSI. A maximum of 60 PSI is acceptable for Cosan/USA® filters. Be sure all plumbing codes in your home are up to national standards.
It is a good idea to periodically check under your sink and inspect for water leaks especially when the product is new. This would apply to any brand water ionizer or pre-filter assy. Ninety percent of all water leaks experienced with new products occur within the first 12 hours of installation. If you are not going to be home and able to check on the filters during this time, please turn the water supply to the filters off until you will be home for 12 hours or more.
It is always a good habit to shut off the water supply to the unit or to your entire home when going away on vacation or extended periods of time in order to avoid unexpected floods. For periods of two weeks or longer, remove water ionizer on board filters, place in a plastic bag and refrigerate.
By installing any Cosan/USA® under-counter water ionizer, you agree to hold Cosan/USA harmless for any water damage caused by leaking water for any reason.