PURE HYDRATION RETURN POLICY

 

This return policy does not cover Pure Hydration units purchased from on-line E-commerce stores other than CosanUSA.net. Purchaser must retain the original sales receipt and have purchased the unit from CosanUSA.net.

We are confident in our Pure Hydration water ionizer and we proudly offer:

  1. A 15-Day money back guarantee from date of delivery regardless of use where we will return to the purchaser 100% of the purchase price less the actual cost for original shipping and handling. Product must be returned undamaged and in original shipping carton as received from manufacturer. DO NOT return used filtration cartridges.
  2. A 16-30 day money back guarantee from date of delivery on USED units where Cosan/USA® will return to the purchaser 100% of the purchase price less the actual cost for original shipping and handling, and less the actual cost of $125 for the on-board filter pack which is non-reusable. DO NOT return used filtration cartridges.
  3. A 30-day money back guarantee from date of delivery on NEW unopened units where Cosan/USA® will return to the purchaser 100% of the purchase price less the actual cost for the original shipping and handling for unopened units in like new condition.

 

Cosan/USA® does not accept returns after 30-days from date of delivery at which time all sales become final. Purchaser is responsible for return shipping and handling charges. Please DO NOT return used filters with any Pure Hydration unit being returned.

PURE HYDROGEN RETURN POLICY

 

Due to the safety and liability concerns associated with reselling this product, we do not offer refunds for used Pure Hydrogen units. We do offer a 30-day money back guarantee from date of delivery on NEW unopened units where Cosan/USA® will return to the purchaser 100% of the purchase price less the actual cost for the original shipping and handling for unopened units in like new condition.

 

DIRECTIONS FOR UTILIZING OUR RETURN POLICY

Purchaser must contact Cosan/USA® Customer Service and provide proof of purchase within the product 30-day return time period. For all Pure Hydration purchase returns within 30-days from date of delivery, Cosan/USA® will provide a Return Authorization Number (RAN) to be included with the unit being returned.

 

Mail Products To:
Cosan/USA®
1230 N. US Hwy. 1, Ste. 20
Ormond Beach, Florida 32174